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Customer Success & Support Specialist

Posted: 08/04/26
Recruiter:Wise Monkey Recruitment ltd
Reference:3095544258
Type:Permanent
Disciplines: Support
Salary:Competitive
Location:Surrey
Description: Customer Success & Support Specialist
Remote (UK) Part-Time 25 hours per week

Are you a people-focused problem solver who loves helping customers succeed? Do you thrive in a role where communication, empathy, and confidence are key?

We re looking for a Customer Success & Support Specialist to join a growing, product-led PropTech business supporting UK landlords and property investors. This is a remote, part-time role (approx. 25 hours per week) with typical working hours of 10am 3pm, plus flexibility where needed.

This is a unique chance to become the first dedicated Customer Success & Support hire, giving you real influence over how customer experience is shaped. You ll combine hands-on support with proactive onboarding, ensuring users feel confident and supported from day one.

What You ll Be Doing
  • Responding to customer enquiries via email and scheduled calls
  • Delivering confident, engaging software demonstrations to users
  • Diagnosing issues, reproducing problems, and escalating clearly
  • Supporting customers who may be stressed about compliance or finances
  • Helping new users set up properties, tenancies, and workflows
  • Improving help documentation and identifying gaps
  • Spotting trends in customer feedback and sharing insights
What We re Looking For
  • Experience in customer support or customer success within a software/SaaS environment
  • Exceptional, confident interpersonal skills you ll be speaking directly with customers and leading demos
  • Strong written and verbal communication
  • High attention to detail
  • Ability to work independently and take ownership
  • UK-based and available during core UK working hours
Nice to Have
  • Exposure to landlords, property, or property management
  • Experience with compliance-focused software
  • Involvement in creating or improving help documentation
Working Arrangements
  • Part-time ( 25 hours per week)
  • Typical hours: 10:00am 3:00pm (flexible)
  • Fully remote (UK-based)
  • Occasional travel for meetings or events may be required
  • Salary: £35,000 FTE (pro rata)
Why Apply?
  • Be part of a growing, product-focused company where your voice matters
  • Shape the customer experience from the ground up
  • Enjoy flexibility and autonomy in a remote environment
  • Work closely with the founder and make a visible impact
If you re confident, personable, and love helping customers get the most out of software, we d love to hear from you.

Unfortunately, due to volume, we are only able to respond to successful applications!

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