Voice Support Engineer

Voice Support Engineer

London

Upto 40K per annum

We're looking for a Voice Support Engineer to join our client supporting banks, hedge funds, and brokers across the City of London.

The Role:

Providing 1st & 2nd line technical support to clients
Troubleshooting and resolving technical issues efficiently
Supporting and monitoring firewall infrastructure (Juniper or similar)
Working with voice trading systems (dealer boards, turrets, voice recording)
Collaborating with engineers and assisting with account management
Delivering excellent customer service via phone and onsite when required

You:

Fluent French speaker
Strong communication and problem-solving skills
Interest in networking & voice technologies
Knowledge of SIP, Wireshark, IP networking
Familiarity with trader voice systems (highly desirable)
Exposure to VMware, Cisco, or firewall technologies is a plus
CCNA/CVOICE or similar certifications (advantageous)

What you get:

Full training on trading floor voice systems
Work with leading financial institutions
Clear progression opportunities
Supportive and collaborative environment

REF: G01

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.