Senior Support Consultant

The Senior Support Consultant will provide expert technical support and solutions for clients within the Technology & Telecoms industry. This role is based in Birmingham and requires a strong understanding of technology systems and customer-focused problem-solving skills.

Client Details

Our client is a well-established medium-sized organisation within the Technology & Telecoms sector. They specialise in delivering innovative and reliable technology solutions to their customers, ensuring high standards of service and technical expertise.

Description

• Provide advanced technical support to clients, addressing and resolving complex issues effectively.
• Collaborate with internal teams to identify and implement solutions for customer challenges.
• Monitor and maintain system performance to ensure reliability and efficiency.
• Document and update technical processes, procedures, and troubleshooting guides.
• Assist in the deployment and configuration of software and hardware systems.
• Analyse and resolve escalated support tickets in a timely manner.
• Deliver training and guidance to junior team members and clients as needed.
• Stay up-to-date with the latest developments in the Technology & Telecoms industry.

Required Experience & Skills

Technical

• Strong SQL skills (query writing, data investigation, troubleshooting)
• Experience supporting complex, data-driven applications
• Background in ERP or back-office systems
• Ability to diagnose issues across application and data layers

Support Experience

• Proven experience in 2nd / 3rd line support roles
• Comfortable handling escalated, technically complex issues
• Experience working in SaaS or software support environments

Profile

A successful Senior Support Consultant should have:

• Strong technical knowledge in relevant technology systems and tools.
• Proven ability to diagnose and resolve complex technical issues.
• Experience in providing excellent customer service and support.
• Excellent written and verbal communication skills.
• A proactive approach to learning and staying updated on industry advancements.
• Ability to work collaboratively within a team and independently as required.
• Relevant qualifications or certifications in technology or a related field.

Job Offer

• Competitive salary ranging from 50,000 to 55,000 per annum.
• Permanent position offering job security and growth opportunities.
• Comprehensive benefits package (details available upon application).
• Work within a respected organisation in the Technology & Telecoms sector.
• Based in a convenient Birmingham location with great transport links.

If you are a skilled Senior Support Consultant looking for your next challenge, we encourage you to apply and become a valued part of this exciting team in Birmingham.