2nd Line IT Support Engineer

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Job Title: Temporary IT Support Engineer (2nd Line / Senior)
Location: Bath (hybrid/onsite as required)
Pay Rate: 15.24 per hour
Hours: 30 hours per week
Contract: Temporary (approx. 2 month contract)

About the Role
We are seeking an experienced and proactive IT Support Engineer (2nd Line / Senior) to join our team on a short-term basis. This is a great opportunity to support a busy IT function, working alongside a collaborative team consisting of an IT Manager, Senior Engineer, IT Engineer, and Junior IT Engineer.
You will play a key role in ensuring the smooth day-to-day running of IT services, supporting both internal staff and ongoing technical projects.

Key Responsibilities

• Provide 2nd line support and assist front-line Support Engineers with ticket resolution
• Support staff with IT equipment, systems, and troubleshooting
• Manage user accounts, including creation and deactivation
• Assist with IT roll-out projects and system implementations
• Support and maintain CCTV systems, including Hikvision
• Provide support to colleagues working remotely

About You
We are looking for someone who is hands-on, reliable, and confident working in a fast-paced environment. You should have:

• Experience with Microsoft 365, Intune, and Freshdesk
• Strong troubleshooting and technical support skills
• Experience supporting remote users
• Previous involvement in technical projects or system rollouts
• Knowledge or experience of CCTV systems (Hikvision desirable)
• Excellent communication skills and a collaborative approach

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.