| Description: |
Digital Support Operator
IT & Digital Services
Location: Manchester
Salary £33,000
Contract Type: Full-time, Permanent
On behalf of Exalto Consulting
Eligible for clearance checks
Exalto Consulting works with organisations that depend on reliable, well-managed digital technology in order to operate safely and effectively. We are recruiting a Digital Support Operator to support a set of critical communication and recording systems used day to day.
This role is suited to someone who takes responsibility for keeping systems working as they should, supporting users when issues arise, and ensuring problems are properly understood and resolved.
The role
You will be responsible for the support, maintenance, and installation of digital communication and recording technologies. These include mobile devices, body worn video, radio systems, and digital interview recording equipment.
The work is hands-on and often site-based. It involves diagnosing faults, resolving incidents, managing access and configuration, and ensuring that systems remain secure and available. You will be expected to follow established processes, keep accurate records, and communicate clearly with users throughout.
Your work will directly affect how reliable these systems are and how confident people feel using them.
Responsibilities
Supporting systems and equipment
Support and maintain mobile devices, body worn video, radio systems, and recording equipment
Carry out installations, repairs, replacements, and decommissioning
Identify and resolve hardware and software issues
Handling incidents and requests
Investigate and resolve technical incidents and service requests
Manage and update tickets using the service management system
Carry out testing, configuration changes, backups, and repairs
System access and administration
Manage user access and permissions for secure systems
Maintain accurate records, audits, and compliance information
Provide and track devices and security-related equipment
Planning and coordination
Maintain schedules for installations and maintenance work
Arrange work with users and keep them informed of progress
Work with suppliers and vendors to ensure issues are resolved
Working with others
Communicate clearly with users who may not have a technical background
Work with internal teams and external suppliers
Maintain and update documentation and shared knowledge
Continuity and risk
Follow service continuity and recovery processes
Identify risks and contribute to reducing them
Provide system information when required for reviews or enquiries
What we are looking for
We are looking for someone who is reliable, detail-focused, and comfortable working in a structured environment where systems are important to day-to-day operations.
Essential experience
Experience supporting digital communication or recording systems
Ability to investigate and resolve technical issues
Strong problem-solving and diagnostic skills
Clear communication with non-technical users
Ability to manage workload and meet deadlines
Able to work independently and as part of a team
Technical knowledge
Microsoft technologies such as Intune and Microsoft 365
Support of mobile devices and related hardware
Understanding of system access, configuration, and security
Desirable experience
Experience with radio systems or body worn video
Experience with digital interview recording systems
ITIL Foundation knowledge
Exposure to Azure or managed service environments
Experience with platforms such as Airwave or Sepura Radio Manager
Practical requirements
Willingness to travel between sites and take part in an on-call rota
Full UK driving licence
Ability to handle and move technical equipment, with reasonable adjustments where required
Working environment
This role involves working with systems that require care, accuracy, and respect for data. You will be expected to follow information security, health and safety, and organisational policies. Background checks will be required due to the nature of the work.
Why this role matters
The systems you support are used in situations where reliability is important. When they work as expected, people can do their jobs with confidence.
Exalto Consulting aims to be clear about expectations and to provide roles where people can do useful, well-defined work and see the outcome of what they do.  |
