Service Delivery Director

Role: Service Delivery Director

Location: Basingstoke with regular travel to London & Corsham

Duration: 6 Months

Day rate: 900 Inside IR35

Active DV clearance required

You will have the accountability of delivering efficiently across multiple customer contracts with an eye on incremental growth opportunities.

Key Accountabilities:

• Oversees the delivery of multiple services to the customer to deliver contracted service commitments & continual service improvements in line with contracted SLAs
• Own the financials for all service P&L's and lead the Service Directors in regards financial governance and controls.
• Actively owns service risks, controls service costs & improves productivity for customer & Fujitsu & continually improve cost effectiveness for both customer and Fujitsu.
• In conjunction with the customer identify & define requirements for new services. Ensures such services are professionally introduced & accepted into service.
• Proactively manage internal and external suppliers in a service partnership as 'one service team'.
• Owns the continual improvement of Service Delivery standards & practices through the production and delivery of a Service Improvement Plan
• Manages the service delivery team delivering to the customer, driving personally development and effectiveness of the individuals.
• Identify opportunities for new business and account growth. Work to develop new business within the account, where appropriate, leading on new business such as renewals
• To provide governance for acceptance into service, working closely with the Programme Director to ensure a seamless handover between Programme and Service.
• Lead the Service Directors and wider Service delivery management team to identify profitable incremental revenue opportunities and/or efficiencies in the provision of the service, resulting in an increase in margin percentage.
• Maintain a deputy and succession plan

Knowledge, Skills and Experience Requirements

The role holder would benefit from having knowledge, skills and experience in a range of the following areas:

• Service Delivery Director experience
• MoD Customer knowledge
• ITIL experience
• Agile working

Deliverables

The Role holder is expected to chair and/or attend a number of specific meetings including, but not limited to:

• Monthly Service Review with Customer/OSM
• Regular reviews with Suppliers
• Internal and Customer Service meetings (such as Change Approval Board)
• Accountable to ensure competent and empowered representatives attend meetings relevant to their role and responsibilities.

Must be sole UK National

Role requires working in a customer location almost every day.