It Service Desk Analyst

IT Service Desk Analyst Sheffield Exclusive Role
Full Time 8.30 AM - 4.30 PM
£27,000 - £28,000
Travel Required
Working Hours Monday to Friday, 8:30 AM 4:30 PM (1 day from home)

Eaton Syalon are supporting a key client with an exclusive opportunity for a IT Service Desk Analyst to join their in-house IT team. This is a varied, hands on role where you will act as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across the organisation.

The Role
You will support users across multiple sites, troubleshooting technical issues and keeping day to day operations running smoothly. This position would suit someone proactive, customer-focused and confident working in a fast-paced environment.

Key Responsibilities:

• Act as the first point of contact for IT-related queries via phone, email and ticketing systems
• Log, prioritise and manage support tickets in line with SLAs
• Troubleshoot hardware, software and basic network issues
• Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint)
• Manage user accounts via Active Directory (password resets, permissions, access)
• Escalate more complex issues to second-line support where required
• Maintain accurate documentation of issues, resolutions and IT assets
• Support onboarding and offboarding processes including device setup and access

Qualifications

• Degree or diploma in IT, Computer Science, or related field (preferred)
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus

Location & Travel
This role is based in Sheffield with travel required once per week to either the Nottingham or Scunthorpe office on a rotational basis.

Candidates must be able to drive to be considered for this role.

If you are interested in this opportunity, please apply or get in touch for more information.