| Description: |
Application Support Analyst - Microsoft Dynamics 365 - Eco Services
Role Snapshot: Salary: to 45,000 per annum + Benefits + Employee Development Program Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required
Role Overview:
The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st and 2nd line application support, works closely with internal users and third-party suppliers, and contributes to the improvement, optimisation, and adoption of Microsoft business applications.
Key Responsibilities:
- Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365.
- Support Power Platform solutions including Power Apps, Power BI, and related integrations.
- Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs.
- Escalate complex issues to vendors or senior IT colleagues as required.
- Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage.
Application Support Responsibilities:
- Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive.
- Maintain support documentation, knowledge articles, and resolution logs.
- Ensure business continuity through timely and professional issue management.
- Provide user support across multiple business units and sites.
Power Platform Support:
- Support and enhance Power Apps solutions to meet evolving business requirements.
- Assist with the maintenance and development of Power BI dashboards and reports.
- Identify opportunities for automation and process improvement using Power Platform technologies.
- Work with stakeholders to scope, test, and deliver new functionality.
Application Improvement & Project Support:
- Assist with small-to-medium system improvements and IT projects.
- Support testing, deployment, and documentation of system changes.
- Collaborate with business teams to identify and implement process improvements.
- Liaise with third-party suppliers to support upgrades, fixes, and enhancements.
User Engagement & Training:
- Deliver user training and ongoing system guidance.
- Create and maintain user-facing documentation and internal knowledge resources.
- Gather user feedback to support continuous improvement.
- Work closely with finance, operations, and wider business teams to ensure applications meet operational needs.
Skills & Experience:
Essential: - Proven experience in an Application Support or Systems Support role.
- Hands-on experience supporting Dynamics 365 Business Central.
- Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive).
- Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset.
- Excellent communication and stakeholder engagement skills.
Desirable: - Experience with Power Automate.
- Exposure to Dynamics 365 CE or Field Service modules.
- ITIL or service management experience, Basic SQL or data querying skills.
- Experience working in manufacturing, distribution, or professional services environments.
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