1st Line Support Engineer

Job Advert (Permanent)

1st Line Support Engineer

Location: Bristol - Hybrid working

Salary: £28,000-£32,000

Benefits: Hybrid working, training and development, supportive IT team, career progression opportunities

Our client, a growing and technology-driven organisation, is looking to hire a 1st Line Support Engineer to join their internal IT support team in Bristol.

This is an excellent opportunity for someone with strong customer service skills and a passion for technology to join a collaborative environment where you'll gain exposure to a wide range of systems, users and technologies.

You'll be the first point of contact for technical support issues, helping to ensure users receive a responsive and professional IT support experience.

What you'll do:

• Provide 1st line technical support across hardware, software and user accounts
• Log, manage and resolve IT support tickets within agreed SLAs
• Troubleshoot issues relating to Windows environments, Office 365 and end-user devices
• Support laptop builds, onboarding and user account administration
• Escalate more complex issues to 2nd and 3rd line teams where required

You'll work closely with wider IT teams and end users across the business, ensuring a high level of customer service and technical support.

What we're looking for:

• Previous experience within a 1st Line Support, IT Support or Service Desk role
• Good understanding of Windows operating systems and Microsoft 365
• Strong communication and customer service skills
• Ability to prioritise and manage multiple support requests
• Enthusiastic, proactive and keen to learn new technologies

Experience with Active Directory, ticketing systems or hybrid working environments would be advantageous.

Why join?

• Hybrid working environment
• Opportunity to develop technical skills and progress within IT
• Supportive and collaborative team culture
• Exposure to a broad range of technologies and users
• Growing organisation with ongoing investment in technology

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Apply now to join a busy and supportive IT team where you can continue building your technical career.