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1st & 2nd Line IT Support Engineer

Posted: 19/05/26
Recruiter:OnetoOne Personnel
Reference:3111206944
Type:Permanent
Disciplines: Systems Engineer
Salary:£35,000 - £38,000 Annual
Location:Brentwood, Essex
Description:

1st & 2nd Line IT Support Engineer

Permanent £35k - £38k PA Brentwood Mon-Fri 9am -5pm

We are currently recruiting for an experienced 1st & 2nd Line IT Support Engineer to join a well-established organisation supporting a multi-site IT environment.

This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support.

Key Responsibilities:

  • Provide 1st and 2nd line IT support to users across the business
  • Support and maintain Windows Server environments (2012 R2 through to 2025)
  • Install, configure and support Windows 11 desktop environments
  • Administer and maintain Active Directory and Microsoft Exchange
  • Manage user accounts, permissions, and access to confidential data
  • Support VMware virtualised infrastructure environments
  • Configure, deploy and troubleshoot hardware and software
  • Maintain endpoint devices including desktops, laptops, mobile devices, and printers
  • Support enterprise messaging and unified communications systems
  • Assist in maintaining backups, documentation, and core server infrastructure
  • Ensure IT incidents and service requests are resolved efficiently
  • Provide remote support to additional offices and travel between sites when required
  • Deliver occasional out of hours and weekend support cover
  • Support and maintain telephony systems including Mitel
  • Assist with ongoing IT improvement projects and system upgrades

Candidate Requirements:

  • Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role
  • Strong troubleshooting and problem-solving skills
  • Experience supporting both physical and virtual environments
  • Good understanding of Microsoft server and desktop technologies
  • Experience with Active Directory and user administration
  • Excellent communication and customer service skills
  • Ability to manage and prioritise workloads effectively
  • Strong attention to detail and documentation skills
  • Flexible approach with willingness to support multiple locations when required

Job Details:

  • Monday to Friday - 9am to 5pm (fully onsite)
  • Car owner/Driver
  • Company Pension/Life Assurance
  • Staff Car Parking
  • Holidays 33 inc Bank holidays

This is an excellent opportunity for an experienced IT support professional looking to further develop their experience within a busy and technically diverse environment. Please contact Julie Paton or Aimee Page at One to One Personnel for further job details.

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