IT Support Engineer

We are currently working with a leading manufacturing group who are seeking an experienced and proactive IT Support Engineer to join their busy in-house IT team. This is a varied, hands-on role supporting users across multiple sites and international locations, offering exposure to a wide range of technologies and IT functions.

The Role

You will provide 1st and 2nd line support, ensuring the smooth day-to-day running of IT services within a fast-paced production environment. Acting as a key point of contact for all levels of staff, you will manage IT requests, monitor systems, and support both physical and virtual infrastructure.

Key Responsibilities

• Deliver 1st/2nd line hardware and application support (on-site and remote)
• Build, upgrade and maintain PCs, hardware and operating systems
• Install and support software applications
• Administer user accounts and deliver new starter inductions
• Monitor servers, networks, backups and system health
• Support Microsoft 365 (Exchange, Outlook, Teams, Office)
• Manage IT asset procurement, setup, and lifecycle (including disposal)
• Maintain accurate documentation and records

Requirements

• Minimum 3 years' experience in a 1st/2nd line IT support role
• Strong knowledge of Windows domain environments and Office 365
• Experience with virtualisation technologies (VMware and/or Hyper-V)
• Proven troubleshooting skills across hardware, software and networking
• Highly organised with the ability to prioritise in a fast-paced environment
• Strong communication skills and ability to work across all business levels
• Full UK driving licence (travel between sites required)

The Offer

• Monday to Friday, 08:00-16:00 (primarily on-site)
• Opportunity to work within a dynamic, multi-site manufacturing business
• Broad exposure to IT systems and projects across the group

If you're a motivated IT professional looking for a varied and rewarding role, we'd like to hear from you.