Service Desk Analyst

Service Desk Analyst - Leeds (100% onsite, 5 days a week) - £25,000 - £35,000 + up to 20% bonus

The Opportunity

We're looking for an enthusiastic and driven Service Desk Analyst to join a fast-paced IT support team based in Leeds. This is a fantastic opportunity for someone who enjoys helping people, thrives in a busy environment, and is looking to build a long-term career in IT.

You'll be supporting a large user base of 1000+ employees, working across a mix of technologies, and gaining exposure to both 1st and 2nd line support. With strong progression opportunities and a collaborative team environment, this is a great next step for someone looking to grow quickly.

What You'll Be Doing

• Providing 1st and 2nd line support to end users across the business
• Handling 20-40 tickets per day in a busy service desk environment
• Troubleshooting issues across hardware, software, and network access
• Supporting users with:
• Windows and Mac OS
• Office 365
• Active Directory
• VPN connectivity
• Mobile devices
• Managing tickets via ServiceNow
• Supporting device management using Jamf
• Delivering excellent customer service on every interaction
• Escalating complex issues when needed and following through to resolution

What We're Looking For

• Previous experience in a Service Desk or IT Support role
• Strong knowledge ideally of the following:
• Windows OS and Mac
• Active Directory
• Office 365
• ServiceNow (or similar ticketing systems)
• VPN troubleshooting
• Mobile device support
• Jamf (desirable)
• AzureAD/
• Excellent communication and customer service skills
• A positive, can-do attitude with high levels of enthusiasm
• Ability to thrive in a fast-paced, high-volume environment
• Strong problem-solving skills and attention to detail

What's in It for You

• Competitive salary of £25,000 - £35,000
• Bonus scheme up to 20%
• Clear progression and development opportunities
• Exposure to a wide range of technologies
• Supportive and collaborative team environment
• Excellent benefits package (details available on application)
• Hours: Shifts - 7:00am - 3:30pm or 9:00am - 5:30pm

Due to the volume of applications we receive, we may not be able to respond to all applications. Should you not hear from us in 5 working days then your application has not been successful.

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