| Description: |
IT Technician Theale Monday to Friday Temporary About the Role We are looking for a motivated IT Technician to join our clients Desktop Support Team on a temporary basis. In this role, you will provide 1st and 2nd line IT support, ensuring incidents and service requests are managed efficiently and resolved to a high standard. You will play a key role in supporting end users across the organisation, maintaining IT systems, and ensuring assets and services operate effectively within a regulated ISO environment. To be considered for this role - You will be required to have a minimum of 3 years UK based relevant work experience, be able to commute easily to Theale and have previous 1 st & 2 nd Line experience. Key Responsibilities - Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required
- Escalate issues to third-party providers or internal infrastructure teams when necessary
- Build strong relationships with remote sites and users to improve the overall IT support experience
- Perform routine IT tasks such as password resets, file restores, new account setups, and user access management
- Assist with new starter device builds, onboarding, and induction training
- Maintain and update IT documentation, onboarding guides, knowledge base articles, and FAQs
- Ensure IT assets are accurately recorded and maintained in the asset register in line with ISO 27001 compliance
- Install and patch software and devices using standard tools and procedures
- Support and maintain local area network infrastructure, escalating issues where required
- Maintain local hardware stock and peripherals
- Assist with IT projects and routine maintenance tasks including system patching and monitoring
- Support reporting on IT service desk calls, asset management, and backup status
- Assist with change requests and compliance activities relating to ISO standards such as ISO 27001 and ISO 9001
Skills & Experience Essential - Experience providing 1st / 2nd line support in Windows environments
- Strong knowledge of Windows 10 & 11
- Experience with Active Directory and Microsoft 365
- Experience working within a service desk environment managing incidents and escalations
- Excellent communication, organisational and troubleshooting skills
- Ability to multitask and work effectively in a team environment
- Strong attention to detail and a logical approach to problem solving
Desirable - Experience with macOS environments
- Knowledge of Windows Server 2016/2019/2022
- Experience with Microsoft Hyper-V
- Experience working in a hybrid Azure AD / Entra ID environment
- PowerShell scripting experience
- Experience working in ISO regulated environments
- Professional certifications such as CompTIA A+, Network+, or Microsoft certifications
- Degree in Information Technology, Computer Science, or related field (or equivalent experience)
Additional Requirements - Enhanced DBS check required
- Strong commitment to maintaining high standards of service, safety and compliance
Why Join Us? This is a great opportunity to join a dynamic IT support team, gain exposure to enterprise IT environments, and contribute to delivering high-quality technical support across the organisation. If you are a proactive IT professional with strong troubleshooting skills and a passion for supporting users, Louise would love to hear from you.  |
