Operations Data Analyst - Office / Hybrid

Gilmartins is a leading provider of repairs, maintenance and planned works services to housing associations and local authorities across the UK.

We operate large volumes of repairs across multiple trades and contracts, generating significant operational data across our systems.

We are now seeking a highly analytical Operations Data Analyst to unlock the value of this data and provide insights that improve productivity, cost control and service delivery.

The Role

The successful candidate will analyse operational, repairs and financial data to produce meaningful insights for senior management.

The role will focus on transforming existing data within our systems into actionable intelligence that improves business performance.

Examples of analysis include:

• Identifying repair volumes by trade, post code, client and operative
• Analysing productivity trends (jobs per operative per day/week)
• Tracking material usage and spend by trade and individual operatives
• Identifying repeat repairs and potential service inefficiencies
• Producing performance dashboards for operational teams
• Supporting management with commercial and operational decision making

Example Analysis Projects

• Identify jobs completed per operative per day and per week
• Analyse material spend trends across contracts and trades

Skills & Experience Required

• Proven experience as a Data Analyst or Business Intelligence Analyst
• Strong Excel skills including Pivot Tables and Power Query
• Experience using Power BI, Tableau or similar dashboard tools
• Ability to manipulate and analyse large datasets
• Experience using SQL for querying databases
• Strong analytical mindset with the ability to identify trends and insights

Desirable

• Experience analysing repairs, construction, or housing sector data
• Experience with Microsoft Dynamics
• Knowledge of Python or advanced data modelling
• Experience building automated reporting systems

Personal Attributes

• Highly analytical and curious
• Strong attention to detail
• Ability to communicate insights clearly to non-technical teams
• Commercial awareness

What We Offer

• Competitive salary
• Opportunity to shape data analytics within a growing organisation
• Access to large operational datasets
• A key role supporting operational and commercial decision making

Benefits:

• Company pension
• Employee discount