Software & Systems Defect Coordination Engineer

Expleo is seeking a Software & Systems Defect Coordination Engineer to support a key customer based in Warwickshire. This is an excellent opportunity for an individual with strong technical insight and stakeholder management skills to play a pivotal role in ensuring the effective management of defects across complex systems.

Location: Warwickshire
Contract: 12 Months (Umbrella Rate: 33.88 per hour)

Role Purpose

You will be responsible for overseeing the end-to-end lifecycle of software and system defects, ensuring timely identification, tracking, prioritisation, and resolution. While this role requires a solid technical foundation, it is primarily coordination and process-driven rather than hands-on development.

Key Responsibilities

• Coordinate and manage the identification, tracking, and resolution of defects across complex systems
• Ensure adherence to defined defect management processes and governance frameworks
• Drive defect resolution through effective collaboration with cross-functional teams
• Monitor and manage defect KPIs, ensuring targets are met and continuously improved
• Influence and implement process improvements based on data-driven insights
• Provide clear, structured reporting and updates to senior stakeholders
• Ensure consistent and effective use of issue/defect management tools

Key Skills & Experience

• Strong knowledge of issue / defect management processes and tools.
• Proficiency in root cause analysis techniques and problem-solving methodologies.
• Ability to develop, interpret, and present metrics, KPIs and performance dashboards
• Solid understanding of software integration principles and dependencies.
• Excellent communication skills, with the ability to lead discussions on complex or sensitive matters.
• High attention to detail and process discipline.
• Ability to identify areas of weakness and where help is needed
• Experience working within structured project governance frameworks (e.g., PMO, programme teams). Familiarity with Agile and Waterfall delivery models.
• Ability to maintain and update issue registers and tracking systems with accuracy and rigour.
• Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up