Service Management Lead

Lead Service Management
Salary: Up to £65,000 + benefits
Location: London Victoria (2 days per week onsite)
Security Clearance: Must be eligible for SC Clearance

We are seeking a Service Management Lead to join a growing technology consultancy delivering complex digital, cloud, and integration services across enterprise environments.
This role will lead service delivery and security operations, ensuring high levels of performance, governance, and customer satisfaction across critical systems and services. You will manage and support technical teams, oversee incident and change management processes, and act as an escalation point for complex technical and operational issues.

Key Requirements

• Strong experience in Service Delivery/Service Management environments
• Good understanding of ITIL practices, particularly Incident and Change Management
• Experience with ITSM tools such as ServiceNow
• Knowledge of cloud technologies, ideally AWS
• Exposure to DevOps tooling and CI/CD environments
• Strong stakeholder management and communication skills
• Leadership experience with the ability to mentor and guide technical teams