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Technical Support Engineer

Posted: 22/05/26
Recruiter:Pertemps Cardiff Commercial
Reference:3112686716
Type:Permanent
Disciplines: Systems Engineer
Salary:£53,000 Annual
Location:Clevedon, Somerset
Description: Technical Support Engineer
Salary: Up to £53,000 per annum (DOE)
Location: Clevedon (Hybrid working available)
Industry: Technical Support / Engineering / Customer Support
Reporting to: Technical Support Manager

Overview

We are seeking a proactive and technically capable Technical Support Engineer to provide high-quality reactive and proactive technical support to customers and regional support teams.

This role is focused on diagnosing and resolving product non-conformities and application issues, while supporting new product introductions, upgrades, and ongoing technical improvements across the product lifecycle.

Key Responsibilities:

Technical Customer Support
  • Provide professional technical support to regional customer support teams
  • Diagnose and resolve product non-conformities and application-related issues
  • Support customers and internal teams in problem resolution using technical analysis and product knowledge

Product & System Support
  • Support introduction and maintenance of new product families, systems, and upgrades
  • Contribute to technical reviews, documentation, training, and support deliverables
  • Assist with product maintenance (PM/CM) activities and lifecycle support

Problem Solving & Continuous Improvement
  • Investigate and resolve technical issues in collaboration with product specialists and engineering teams
  • Drive technical feedback loops and share lessons learned across regional teams
  • Support validation testing, solution implementation, and follow-up activities

Documentation & Reporting
  • Record all technical activity in EMS reporting systems
  • Produce detailed problem reports and status updates
  • Publish technical findings to support ongoing knowledge development

Stakeholder & Cross-Team Collaboration
  • Interface professionally with customers, suppliers, and internal engineering teams
  • Support knowledge sharing between regional and product company teams
  • Contribute to continuous improvement of support processes and technical capability

Skills & Experience Required
  • Engineering degree or relevant technical apprenticeship with experience
  • Experience working with EMS systems (essential)
  • Strong technical troubleshooting and problem-solving ability
  • Excellent communication skills (written and verbal)
  • Ability to work independently and in complex technical environments
  • Strong interpersonal and teamwork skills
  • Customer-facing experience with ability to manage technical discussions professionally
  • Ability to prioritise workload and deliver within agreed timescales
  • Proactive, self-motivated, and resourceful approach


In Return, You Will Receive:

Financial & Security
  • Bonus up to 7.5% of basic annual salary
  • Pension with company contribution of up to 8%
  • Life assurance of 4 x basic salary

Health & Wellbeing
  • Cash health plan
  • Thriving Wellbeing Programme supporting physical, mental, and social wellbeing
  • Discounted gym memberships

Time Off
  • 25 days holiday (excluding Bank Holidays)

On-site Facilities
  • Free parking
  • Ample cycle storage, lockers, and showers
  • Subsidised canteen
  • Dedicated wellbeing and prayer room

Apply
If this role sounds of interest please click apply to send your CV, or contact Kirk at Pertemps, Bristol.

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