| Description: |
The Role
This is a 6 month FTC (With potential extention) The Project Manager (Customer-Aligned) is responsible for delivering customer projects within financial services environments, ensuring they are delivered on time, within budget, and to the required quality and compliance standards. You will manage end-to-end delivery across a portfolio of projects, acting as the central point of coordination between engineering, delivery, and service teams. This role requires strong governance, stakeholder management, and a structured approach to delivering predictable, high-quality outcomes in a regulated environment. Key Responsibilities - Deliver projects in line with agreed scope, timelines, budget, and contractual commitments
- Own the full project lifecycle from initiation through to service handover
- Manage multiple concurrent projects aligned to customer and business objectives
- Develop detailed project plans, estimates, and delivery schedules
- Monitor progress and proactively manage risks, issues, and dependencies
- Ensure project success criteria, testing, and deployment activities are met
- Deliver projects across cloud, security, workplace, and infrastructure domains
- Manage stakeholder communication, including senior customer engagement
- Work with third-party suppliers and partners to support delivery
- Support dispute resolution, negotiation, and risk mitigation
- Ensure smooth service transition and operational readiness
- Maintain full project governance and reporting (status, forecasting, dashboards)
- Manage change control processes, ensuring impacts and approvals are tracked
- Support portfolio-level reporting and alignment with PMO standards
- Ensure compliance with financial services regulations and audit requirements
Experience & Knowledge Essential: - Proven experience delivering complex technology projects
- Strong knowledge of project management methodologies and best practices
- Experience delivering within regulated or financial services environments
- Experience working with third-party suppliers and delivery partners
- Strong commercial awareness including budget and cost control
- Experience with project tools (e.g. Jira, ServiceNow, MS Project)
- ITIL awareness and understanding of service transition processes
- Project management certification (PRINCE2, PMP, Agile or equivalent)
Desirable: - Experience within managed services or MSP environments
- Experience delivering cloud, infrastructure, or transformation programmes
- Exposure to large-scale transition or outsourcing projects
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