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IT Operations Manager

Posted: 29/05/26
Recruiter:ed Resourcing Ltd
Reference:3115504706
Type:Permanent
Disciplines: Operations
Salary:£60,000 Annual
Location:Birmingham
Description: IT Operations Manager
Location: Hybrid - West Midlands (minimum 3 days on-site)
Salary: £60,000 benefits

Overview
We're working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function.
This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You'll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.

Key Responsibilities
  • Support and develop the IT Operations function, providing guidance to junior team members
  • Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment
  • Manage Change and Incident Management processes to minimise disruption
  • Own the patching process across servers, endpoints, cloud, and network environments
  • Oversee Service Desk operations and ensure strong end-user support
  • Work closely with third-party vendors and technology partners
  • Drive continuous improvement across IT processes and service delivery
  • Support compliance and security-related initiatives
  • Contribute to infrastructure and cloud-related projects
Essential Skills & Experience
  • Proven experience in an IT Operations or Infrastructure-focused role
  • Strong hands-on technical expertise across Microsoft technologies, including:
    • Microsoft Entra ID (Azure AD)
    • Hyper-V
    • Microsoft Purview
    • Intune
    • Azure Networking
  • Experience supporting Service Desk / IT support functions
  • Knowledge of Change and Incident Management processes
  • Strong communication skills and ability to work across technical and non-technical teams
  • Ability to take ownership and work independently
  • Eligibility for SC clearance
Desirable Experience
  • Azure certifications (e.g., AZ-104, AZ-305)
  • Familiarity with frameworks such as ISO 27001, Cyber Essentials , or ITIL
  • Experience with Microsoft 365 / Azure environments and migrations
Personal Attributes
  • Proactive and detail-oriented
  • Strong problem-solving skills
  • Collaborative team player
  • Interest in mentoring and supporting others
Package & Benefits
  • Salary: £60,000
  • Pension scheme
  • Private healthcare
  • Flexible benefits (including cycle to work / EV schemes)
  • Ongoing training and development
  • Hybrid working (minimum 3 days on-site)

Recruiting now

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