| Description: |
3rd Line Support Engineer London - £48k - £52k + excellent benefits Our client is a well-established IT services provider based in London. Due to continued growth and expansion, they are looking to recruit a 3rd Line Support Engineer. The role will involve managing complex client infrastructures and delivering strategic IT solutions. Responsibilities: - Provide expert-level support for complex issues across server environments, virtualisation, networking, cloud services, and security. Act as the primary escalation point for the engineering team.
- Lead end-to-end infrastructure projects, including server migrations, virtualisation deployments, cloud solutions (Microsoft Azure), and network upgrades, ensuring successful and timely delivery.
- Work closely with clients to understand their needs and provide tailored IT solutions. Manage client expectations and guide them through technical implementations.
- Mentor junior engineers, offering guidance on technical issues and career development. Ensure team members adhere to best practices and quality standards.
- Lead the design and implementation of security solutions, including firewalls, endpoint protection, and cloud security measures, ensuring compliance with industry standards and best practices.
- Ensure thorough documentation of system configurations, solutions, and troubleshooting steps. Provide clients with performance reports and recommendations for improvement.
Technical Skills: - Expert knowledge in Windows Server, Active Directory, DNS, DHCP, GPOs, and WDS, including advanced troubleshooting and configuration.
- Strong hands-on experience with server virtualisation (Hyper-V, VMware) and cloud technologies, particularly Microsoft Azure (Azure AD, Virtual Machines, Storage).
- In-depth experience with backup solutions (Veeam, Cove, Acronis) and disaster recovery planning.
- Strong networking skills: VLANs, subnetting, TCP/IP, LAGs, VPNs, and expertise in configuring and managing firewalls (Fortinet, Juniper, Watchguard, Palo Alto).
- Proficient in storage solutions, including Dell PowerVault and Synology (LUNs, RAID, storage pools).
- Experience with endpoint protection platforms like Microsoft Defender and Sophos.
- Proven ability to manage and deliver complex IT projects, including server migrations, cloud deployments, and network upgrades.
Hours - Monday Friday, between 9am 6pm  |
