Senior IT Support Engineer

Senior IT Support Engineer

Location: Remote / 1 day per month in Oxford

Salary: Circa £55,000 - £60,000 + Bonus + Benefits

A growing technology company is looking to add Senior IT Support Engineers to its operations team. Supporting large-scale online platforms used globally, you ll play a key role in maintaining secure, highly available infrastructure across a fast-moving production environment.

The role:

You ll be responsible for supporting and improving Microsoft-based infrastructure and cloud platforms, covering monitoring, troubleshooting, patching, maintenance and infrastructure change activities across critical production systems.

The role involves close collaboration with internal teams to ensure services remain secure, stable and highly available across both on-premise and cloud environments.

Essential:

• Strong Windows Server administration experience including IIS, Failover Clustering and Microsoft NLB
• Experience supporting Microsoft Entra ID / Microsoft 365 technologies including Exchange Online, Intune, Defender and Teams
• Experience supporting cloud and edge infrastructure technologies including AWS and Cloudflare (WAF/CDN/DNS)
• Strong troubleshooting and root cause analysis skills within complex production environments
• Experience supporting highly available, customer-facing platforms
• Ability to work remotely with 1 day per month in Oxford
• Willingness to participate in a shared 24/7 on-call rota (approx. 1 week in every 6)

Desirable:

• Linux systems administration experience
• Exposure to infrastructure security and hardening best practices
• Experience working within fast-paced operational or online platform environments

Tremendous opportunity offering plenty of scope for progression within a stable, friendly company where you ll be able to work with modern infrastructure technologies whilst maintaining a healthy work/life balance.

Apply now for FULL details!