Technical Support

Entry-level Technical Support - Security Company in Horsham - 25k - 28k depending on experience

My client are a leading security software company across the globe.

Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries.

You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression.

As a Technical Support member, you will be tasked with the below responsibilities:

• Answering the helpdesk phone line & helpdesk ticketing system:
• Answering general queries.
• Investigating issues and resolving them where possible.
• Ensuring that all queries are responded to within timeframes.
• Logging bugs and communicating them to the development team for resolution.
• Basic account management such as the registration/cancellation of software licenses, assistance adjusting settings, and providing training.
• Assisting with the launching of new clients.
• Working with third-party partners to resolve issues with API integrations.
• Experience/Knowledge with SQL would be a bonus

This role will consdier people with a customer service background or previous IT Support experience.

The role is being offered on a full-time basis and requires on-site attendance.

If this role is of interest, please apply!