Junior IT Technician

Reports to: Cluster IT Manager

Location: North London (multi-site working required)

Contract: Permanent

Pattern: Full Time (37.5 hours per week, shift rota between 07:00 - 18:00)

This is a development role designed for someone looking to build a career in IT support.

What you'll be doing:

• Providing IT support across one or more schools, diagnosing and resolving common technical issues
• Managing and progressing support tickets in line with SLAs
• Maintaining clear communication with users throughout issue resolution
• Supporting devices including Windows, macOS and ChromeOS, troubleshooting basic network and connectivity issues
• Supporting classroom technology and AV equipment
• Assisting with device rollouts, upgrades and IT projects

What we're looking for:

• A strong interest in IT and a desire to build a career in technical support
• Basic understanding of IT systems and troubleshooting
• Good communication and customer service skills
• Ability to manage workload and prioritise tasks
• A proactive and willing-to-learn attitude

Knowledge & Skills:

• Understanding of IT support in a multi-user environment
• Knowledge of data protection and information security principles
• Strong written and verbal communication skills
• Ability to maintain confidentiality and professionalism

Qualification Criteria:

• ITIL 5 Foundation qualification, or motivated to work towards one
• Right to work in the U.K.