2nd Line Support Engineer

2nd Line Support Engineer 6956

Location: Stroud, Gloucestershire
Hours: Full Time, Monday to Friday, 9:00am - 5:00pm Permanent
Salary: Up to 35,000 per annum
MUST HAVE A FULL UK DRIVING LICENCE

Our client is looking for a proactive and customer-focused 2nd Line Support Engineer to join their IT team. This is a varied role providing technical support across desktop, mobile, networking and cloud technologies whilst delivering a high level of service to users across the business.

Key Responsibilities of a 2nd Line Support Engineer:

• Provide 2nd line technical support for hardware, software and end users

• Support Windows and MacOS devices across the business

• Provide support for iOS devices and mobile technologies

• Administer and support Microsoft 365 and Microsoft Entra ID (Azure AD)

• Support file sharing applications and cloud-based technologies

• Troubleshoot printers, scanners and other peripheral devices

• Manage incidents, service requests and changes through the IT service desk

• Support Meraki wireless infrastructure and Cisco AnyConnect VPN

• Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV

• Support VIP users, ensuring a high level of customer service at all times

• Work closely with colleagues to resolve technical issues and support ongoing IT projects

Key Skills of a 2nd Line Support Engineer:

• Previous experience within a 2nd Line Support, IT Support or Service Desk role

• Strong knowledge of Microsoft 365

• Experience supporting Windows and MacOS environments

• Knowledge of Microsoft Entra ID (Azure AD)

• Experience using IT service desk or ticketing systems

• Excellent troubleshooting and problem-solving skills

• Strong communication and customer service skills

• Ability to manage multiple tasks and prioritise workload effectively

• Proactive and adaptable approach to work

• Knowledge of networking fundamentals

• Full UK driving licence

To be considered for this role, please email contact Katie Tyrrell at First Base Employment.