IT Helpdesk Technician

Location: Knutsford
Pay Rate: £14.90 per hour
Contract: Temporary / Temp-to-Perm
Hours: 37.5 hours per week, Monday to Friday
Working Hours: Flexible between 8:00am and 5:00pm
Location Type: On-site

We are currently recruiting for an IT Helpdesk Technician to join our client's team based in Knutsford. This is an excellent opportunity for an IT professional looking for a temporary role with the potential to secure a permanent position.

Working on-site, you will provide internal IT support across the business, ensuring colleagues receive efficient and effective technical assistance to maintain smooth day-to-day operations.

• Providing first-line IT support to internal users across the company
• Diagnosing and resolving hardware, software, and network issues
• Logging, monitoring, and updating support tickets
• Installing, configuring, and maintaining IT hardware and software
• Supporting users with system access, passwords, and general IT queries
• Escalating more complex technical issues where appropriate
• Maintaining accurate records and documentation
• Assisting with ongoing IT projects and system improvements

• Previous experience within an IT Helpdesk, Service Desk, or Technical Support role
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Good working knowledge of Microsoft OS and Microsoft Office applications
• Experience working with M365 (Entra, Intune, Defender)
• Experience using IT ticketing systems
• Experience setting up printers within Microsoft OS and basic printer sharing/mapping
• A basic understanding of Access Databases would be advantageous
• A proactive approach and willingness to learn new skills
• The ability to work effectively both independently and as part of a team

• £14.90 per hour
• Monday to Friday working pattern
• Flexible working hours between 8:00am and 5:00pm
• Opportunity to secure a permanent position
• Supportive and collaborative working environment
• Immediate start available

If you are an enthusiastic IT professional looking to develop your skills within a supportive environment, we would like to hear from you. Apply today through the job board or call on (phone number removed).