IT Delivery Engineer

Job Title: IT Delivery Engineer

Location: Plymouth (travel is expected as part of this role)

Salary: 30,000 - 35,000 per annum

Job Type: Full-time, Permanent

Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm)

Who are we:

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"

About the role:

We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more.

In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices.

Key Responsibilities:

• Reporting to the IT delivery Team Leader
• Setup and Installation of new Workstations / laptop devices.
• Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications
• Assist in large scale email / data migrations.
• Head up and own smaller scale email / data migrations.
• Setup and management of Virtual Machines, HyperV, VMWare
• Setup and management of Print devices and dictation devices
• Installation of bespoke client applications i.e. Legal case handling software
• Installation and configuration of LAN networking equipment
• Setup and install of firewall devices inc security features
• Responsible for giving world-class service at all times
• Hands-on technical troubleshooting, resolution of incidents and change requests.
• Creating and maintaining detailed project documentation, including technical specifications and user guides.
• Communicate with partners to ensure regular updates on the project journey
• Complete onboarding for new clients into Flotek
• Train clients on newly rolled out technologies and applications

What We're looking for:

• A positive attitude with a can do approach to everything!
• Excellent communication skills
• Excellent documentation skills
• Great telephone manner
• Strong experience in an IT Service Desk or IT Delivery Role.
• Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products.
• Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups.
• Experience with Sharepoint management.
• Experienced at building and maintaining end-user computer systems.
• Experience in using IT Service Management software.
• Be user-focused and understand and identify user needs.
• Knowledge of security technologies.
• An understanding of network technologies (LAN, WAN, Wi-Fi).
• Excellent organisational skills and the ability to prioritise work effectively.
• Excellent external client liaison skills,
• Full UK Driving Licence

Benefits:

• Salary dependent on experience within range of 30,000 - 35,000 per annum
• EMI Share Equity Scheme - own a slice of the "Purple Pie."
• Day off for your birthday.
• Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.
• Give back day to support your chosen charity.
• Savings on gym memberships, shopping and other discounts available through Perkbox.
• Variety of social events & team building opportunities are available.
• Opportunities for professional development and career progression.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Please click the APPLY button to submit your CV for this role.

Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.