Service Design & Transition Manager

Job Title: Service Design & Transition Manager
Max rate: 500 per day
Duration: 6 Months
Location: Telford (2 days per Week Onsite)
Clearance required: SC
Job Description:

• You will be involved in all aspects of Service Design & Transition across the clients teams involved with the Project Delivery process.
• The role aim is to assure delivery of first-class service components.
• SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.
• You will be responsible for carrying out assurance activities and the clients SD&T tasks and activities needed to ensure a successful and complete implementation.
• You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.
• You will contribute to the SD&T Community receiving and giving education to other clients SD&T staff in Operational Best Practice, Patterns and Standards

Role objectives will be:-

• Development of Support Model and Diagrams for components being delivered by the client project teams
• Ensure that client Application and Technical Support teams have the capabilities in place to deliver the client support model
• Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for the client teams are managed
• Coordinate your own the clients SD&T tasks and activities
• Ensure that the clients support model is complete, tested and signed off before service go live
• Provide a point of escalation for client SD&T operational issues and risks
• Ensure operational sign-off of the clients SD&T artefacts at appropriate governance boards and technical reviews
• Facilitate the review and approval of support process tests across the clients teams

Required Skills:
Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
Happy to listen actively and draw conclusions.
Weekly reporting to seniors about assigned projects
Use of a defined toolset to support all of the processes.
Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
Negotiation and ability to challenge/question
Self-reliance and ability to work independently with supervision.
Optional Skills:
Experience of providing a service to customers.
Risk awareness
Mix of project and service mentality
Excel/Office/PowerPoint
Project experience
Qualifications:
Ideally EM foundation: training will be given to achieve ITIL4 foundation.

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