3rd Line Support

Third Line Technician

• Location: Swindon
• Salary: Competitive
• Job Type: Full-time, Shift-based (Monday - Friday, 08:00 - 18:00)

Third Line Technician and become the expert troubleshooter for the most challenging technical issues. This role is perfect for someone who excels in complex problem-solving, enjoys mentoring others, and is eager to make a significant impact on both customer environments and internal processes.

Candidates must have a full uk drivers licence

Day-to-day of the role:

• Act as the final escalation point for complex technical incidents and service requests.
• Lead root cause analysis for recurring or high-impact issues and implement long-term fixes.
• Collaborate with project and solutions teams on infrastructure upgrades, migrations, and deployments.
• Proactively maintain and manage customer IT estates, ensuring security, performance, and accurate documentation.
• Recommend improvements aligned with best practice and evolving customer needs.
• Provide technical leadership and mentoring to First and Second Line teams.
• Create and maintain technical documentation

Required Skills & Qualifications:

• Exceptional analytical and problem-solving ability, especially under pressure.
• Strong leadership qualities with a passion for mentoring others.
• Clear and confident communication skills, able to translate technical details for any audience.
• High sense of ownership, accountability, and proactive thinking.
• Ability to juggle multiple priorities while maintaining quality.
• Deep expertise across cloud, networking, and infrastructure technologies.
• Strong documentation habits and experience working to SLAs.

If you are interested in this position please apply online or for more information please contact me on