Data Operations Officer

As the Data Operations Officer, your key purpose in post is to ensure efficient, compliant data management, and effective data processes. You will proactively support teams, find improvements, and push for efficiencies to allow Salesforce CRM system users to engage with and effectively manage our supporters. This must be completed with reference to relevant data protection/GDPR laws and within a framework of the most effective data management techniques.

You will play a key role in providing process improvements across teams to enable the further development of an automation programme that speeds up and improves accuracy across imports and exports. You will also be responsible for scoping, defining, and implementing data quality improvements.

Key Responsibilities:

Work with our Extract, Transform, Load (ETL) tool (Clarity Data Transform CDT ) to bring data into our Salesforce ecosystem. This will include extensive documentation writeup, testing requirements for updates and patches, and a restrained & disciplined approach where quality is more important than speed.

Ensure that any exception files from the CDT automations are triaged and the issues rectified, including escalating issues to the relevant agency, or logging a defect in Jira Software.

Play a supportive role with the development team, completing development work in Salesforce as directed.

Work with the Data Operations Manager to ensure Direct Debit claims and Gift Aid claims are processed accurately and on the agreed schedule.

Carry out more complex data loading processes and act as a point of escalation for issues when raised by the Data Operations Executives.

Critically examine existing processes and drive process improvement across database stakeholders and users.

Support the Data Operations Manager on improvement projects, aimed at both improving the quality of data, and teams' processes surrounding their use of Salesforce.

Provide second line support for the Data Team ticketing system, ensuring tickets are resolved in a timely manner.

Maintain, enhance, and develop data quality checks and associated processes to improve the integrity and usefulness of our data.

Support the Data Operations Manager in ensuring data management best practice is incorporated into each teams' processes.

Undertake any other relevant duties and projects in line with the responsibilities of the post.

Other tasks from time to time as identified by the Data Operations Manager

Knowledge, skills and experience needed:

Knowledge of relational databases, CRM systems and/or large datasets.

Knowledge and understanding of ETL tools and practices.

Understanding of data protection/GDPR legislation and its implementation.

Knowledge and understanding of SQL.

Experience of working in the charity sector with charity data.

Experience of using Salesforce or similar CRM systems.

Experience of process improvement and automation.

Experience providing support and training to end users.

Experience using a ticketing system, such as Jira Service Desk.

Excellent verbal and written communication skills.

Ability to manage multiple tasks simultaneously.

A creative, positive, and proactive approach to problem solving.

Logical and process orientated.

Good self-awareness with a willingness to learn new skills.

Excellent internal stakeholder management skills.

Proven ability to work to a high standard and with an excellent eye for detail.

Advanced Excel skills.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.

Salary: Circa £32,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 9th August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

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