2nd line IT Support

As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly.

Client Details

This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients.

Description

• Manage and maintain IT systems to ensure optimal performance and reliability.
• Monitor system activities and troubleshoot any technical issues that arise.
• Collaborate with the Technology department to implement system upgrades and improvements.
• Support users with technical queries and provide solutions in a timely manner.
• Ensure data integrity and maintain system security protocols.
• Document system processes and create user guides where required.
• Coordinate with external vendors for system-related support and services.
• Stay updated on emerging technologies and recommend upgrades to existing systems.

Profile

• Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues.
• Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records.
• Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration.
• Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services.
• Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment.
• Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services.
• Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials.
• Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery.

Job Offer

• A salary ranging from 36000 to 40000, dependent on the level of experience.
• A permanent position within the Technology & Telecoms industry.
• Hybrid working 2 days onsite in Harrogate
• Additional benefits to be discussed during the recruitment process.

If you're interested in this role, apply now.