Location: Slough, hybrid working with two office days per week Salary: £65,000 plus uncapped commission Type: Permanent, full time
We are looking for a Growth and Customer Success Manager to manage new business sales alongside existing customer relationships.
The role will involve building a pipeline, closing new opportunities and ensuring customers continue to adopt, renew and expand their use of the platform.
Key Responsibilities
Generate, qualify and close new B2B SaaS opportunities
Build and manage a sales pipeline
Run discovery calls, product demonstrations and commercial negotiations
Manage customer adoption, retention, renewals and account growth
Deliver regular customer reviews focused on value, ROI and cost savings
Identify opportunities to expand existing accounts
Gather customer feedback and support product development
Contribute to go to market messaging and customer-focused content
Experience Required
B2B SaaS sales and account management experience
Experience selling into manufacturing, industrial or supply chain businesses
Understanding of spare parts, OEMs, aftersales, MRO or BoMs
Experience closing new business and growing existing accounts
Ability to translate technical solutions into clear commercial value
Strong relationship management and stakeholder engagement skills
Understanding of modern software marketing tools and customer personas
General understanding of AI technologies within a B2B SaaS environment
