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IT Technician

Posted: 28/07/26
Recruiter:IMT Resourcing Solutions
Reference:3145827408
Type:Permanent
Disciplines: IT Technician
Salary:£28,000 - £32,000 Annual
Location:City, Wiltshire
Description: IT Technician

Location: Swindon Hybrid field-based & helpdesk support
Salary: Up to £32,000 + Benefits
Benefits: 25 days holiday, pension, mileage expenses, training & development, sick pay, free parking and more.

Our client, a leading managed IT services provider, is looking for an IT Technician to join their growing support team.

This is a varied role that combines field-based support across both education and commercial clients with remote helpdesk support, giving you exposure to a broad range of technologies and environments. No two days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next.

This is an excellent opportunity for someone who enjoys hands-on IT support, building strong customer relationships, and working across multiple client environments while developing their technical skills.

What you'll do
  • Provide 1st and 2nd line IT support for education and commercial customers.
  • Deliver a mixture of on-site field support and remote helpdesk support.
  • Troubleshoot hardware, software, networking and AV issues.
  • Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services.
  • Install, configure and image desktops, laptops, iPads and other devices.
  • Manage user accounts, onboarding and offboarding activities.
  • Perform routine system maintenance, antivirus checks and security monitoring.
  • Maintain accurate documentation, asset records and helpdesk tickets.
  • Liaise with third-party suppliers to resolve technical issues efficiently.
  • Manage your own support queue, ensuring tickets are resolved professionally and within agreed SLAs.
You'll work closely with internal engineers, the helpdesk team and a wide variety of clients, delivering a high standard of technical support while ensuring technology remains reliable, secure and fit for purpose.

What we're looking for
  • Minimum 2 years' experience in an IT support role.
  • Strong knowledge of Windows 10/11, macOS and Microsoft 365.
  • Experience with Active Directory, Intune and printer support.
  • Good understanding of wired and wireless networking.
  • Excellent troubleshooting and customer service skills.
  • Strong organisational skills with the ability to manage your own workload.
  • Professional communication skills and confidence working with a diverse client base.
  • A proactive approach with a willingness to learn and develop.
  • Full UK driving licence and access to your own vehicle.

Desirable experience
  • VLANs, VPNs and QoS.
  • Backup solutions and monitoring.
  • Cloud-managed antivirus and anti-spam platforms.
  • Network cabling.
  • Basic server administration.

Why join?
  • Enjoy a varied role supporting both education and commercial organisations.
  • Gain experience across field engineering and helpdesk support.
  • Join a collaborative and growing IT services business with a strong team culture.
  • Access ongoing training and genuine career progression opportunities.
  • Benefit from 25 days' holiday, pension, sick pay, mileage expenses, company events, employee discounts and free parking.

Apply now to join a growing IT team where you'll develop your technical expertise while supporting a diverse range of customers.

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