1st Line Support - SC Cleared

• Manage, prioritise and resolve incoming service desk tickets in line with agreed SLAs, ensuring timely updates and effective communication with end users.
• Perform user administration activities including password resets, onboarding and offboarding of users and responding to general user queries.
• Create, manage and decommission AWS WorkSpaces, ensuring user environments are provisioned and maintained efficiently.
• Provide first-line support across the managed service environment, escalating issues where appropriate and maintaining accurate documentation.
  
• Support ongoing operational improvements, with the opportunity to become involved in future patching and maintenance activities.
  

• Valid, active SC Clearance is essential - candidates without current SC Clearance cannot be considered.
• Strong hands-on experience supporting AWS environments with particular knowledge of AWS WorkSpaces administration.
• Previous experience working within an L1 Service Desk, IT Support or Managed Services environment, handling incidents and service requests.
• Experience with user lifecycle management including account creation, onboarding, offboarding and password administration within enterprise environments.
• Excellent communication, organisational and prioritisation skills with a proactive approach to customer service and issue resolution.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.