IT Support Technician

IT Technician
Bridgend
28,000 - 31,000 + Development + Progression + Holidays + Pension
6-Month Fixed-Term Contract - Immediate Start

Are you an IT Technician or IT Support professional looking to join a growing Managed Service Provider where you will provide essential on-site support within a secondary school environment?

Brilliant opportunity on offer to develop your technical experience while supporting a wide range of computer hardware, software, network systems and digital learning platforms within a busy educational environment.

This growing Managed Service Provider delivers technical support to schools and educational organisations. Due to continued growth, they are now looking for a proactive Secondary School IT Technician to provide on-site support at a school in the Bridgend area.

In this role, you will provide first-line technical support, diagnose hardware, software and network issues, manage helpdesk tickets and configure IT equipment. You will also support Windows, Mac and Chrome operating systems alongside Office 365, Google Workspace and mobile-device-management platforms.

This is an ideal opportunity for an IT enthusiast with strong problem-solving and customer-service skills looking to develop their career within a growing technology business that can offer further opportunities.

THE ROLE:
Providing first-line support for hardware, software and network-related issues
Managing helpdesk tickets and completing tasks within agreed SLA timeframes
Building, configuring and installing PCs, laptops and software applications
Supporting Windows, Mac and Chrome operating systems, Office 365 and Google Workspace
Troubleshooting printers, scanners, photocopiers, audiovisual equipment and Wi-Fi networks
Supporting mobile devices through Microsoft Intune, Google Workspace for Education and the Hwb Digital Learning Platform

THE PERSON:
IT qualification at Level 2 or five GCSEs at grades A-C, or equivalent
Experience providing IT support or a strong interest in developing within the IT sector
Familiarity with hardware, software and basic network troubleshooting
Highly organised with strong problem-solving and workload-management skills
Comfortable working independently while being supported by the wider Cardiff-based team
Customer-focused with a professional and approachable manner

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.