Desktop Support Engineer

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally.

At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning.

Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On Behalf of Arup, we are looking for a Desktop Support Engineer for a 12 month contract based in London on site.

Purpose of the role:

Acting as client liaison for all Digital Technology-related requests from staff, the Client Services Analyst will be the first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cyber security, etc.), engaging and escalating to other Digital Technology teams as needed.

The Client Services Analyst will provide value-added services to the business, working together with the leadership team to drive technology and help transform business activity.

What you'll do:

• Configure, deploy, maintain, troubleshoot and support workstations, laptops,
  printers, mobile devices, phones and other computer and telecoms equipment.
• Solve problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.), determining the source of problems and classifying their level, priority and nature. When appropriate, escalating or routing them to the appropriate team.
• Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level.
• Documenting procedures, standards, best-practice configurations, settings, installation sequences and back-out instructions.
• Following ITIL/Service Management policies and procedures.
• Helping the software asset management team to maintain applications (licence management and version control).

The skills you'll need:

• At least 5-6 years of experience providing desktop support services in a Microsoft environment.
• Experience in hardware support for both PC and Mac, as well as mobile devices including iPhones, iPads, and Samsung models. Proficiency in Microsoft Windows operating systems with some familiarity with Mac OS.
• Knowledge of Microsoft 365 and its associated services, such as OneDrive
  for Business and Microsoft Teams.
• Understanding of video conferencing hardware and software, along with experience in supporting office printers and copiers.
• A strong technical aptitude and a proven ability to learn and apply new skills in a fast-paced setting.
• Familiarity with industry-specific software solutions such as Autodesk, Bentley, and Trimble, as well as enterprise tools like Adobe, Bluebeam, Cisco, and Symantec, is also desirable.
• Experience with ServiceNow or similar IT service management platforms is highly beneficial.

About the client

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists.
AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.