Customer Success Manager

A leading provider of asset management software for the Construction industry are looking for a Customer Success Manager to own the entire post-sale journey. Their platform helps customers track equipment, manage inspections, and monitor asset status in real time.

What you'll do as Customer Success Manager:

• Lead onboarding for new customers, remote and on-site.
• Run regular check-ins to spot risks early and boost adoption.
• Be the customer's voice inside the business.
• Turn feedback into clear, actionable change requests.
• Spot at-risk accounts and turn them around before renewal.

What you'll bring as Customer Success Manager:

• Experience in customer success, account management, or a similar customer-facing role (SaaS a big plus).
• Brilliant communication skills, you build trust fast, with anyone from end users to execs.
• Genuine empathy and a knack for solving problems.
• Sharp organisational skills, self reliant.
• Comfortable learning new software.
• A full UK driving licence and able to travel nationwide.

What's in it for you:

• Competitive salary, £30,000 - 35,000
• Staff pension
• Free parking
• 33 days holiday (including Bank Holidays)

If this sounds like the Customer Success Manager role for you, click apply now.
You must be able to commute daily to Liverpool and have the full right to work, status.

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