Recruiting now
| Posted: | 07/08/26 | |
| Recruiter: | Matched Group | |
| Reference: | 3151619576 | |
| Type: | Permanent | |
| Disciplines: | Helpdesk | |
| Salary: | £28,000 - £30,000 Annual | |
| Location: | Warrington, Cheshire | |
| Description: | Helpdesk Analyst Location - Birchwood (office based initially then hybrid) Company - Growing IT Consultancy Why - fast personal growth and development The company are an IT Consultancy who provide secure and reliable hosting solutions for customers on private cloud. They are committed to delivering customised solutions using modern technology to meet all needs. You will monitor the incident logging system for new tickets, performing initial diagnosis and applying fixes or where a solution is not available escalation to the 2nd line. The role also includes answering technical support phone calls and carrying out change requests on behalf of customers. You'll need to triage high priority issues and provide directions/solutions to meet SLAs, actively supporting the customer in all aspects through to problem resolution while keeping them informed throughout. Helpdesk Analyst - Responsibilities
Helpdesk Analyst - Requirements
All offers of employment are subject to a Right to Work Check, and an enhanced DBS and background check. Options for extra compensation for on-call and shift pattern work after probation. For more information, please contact Katie at Matched Group. IT Support / 1st Line Support / Help Desk Support / Service Desk Support | |