IT Roaming Engineer - Field-based Tailor Made Technologies, Whiteley (On-site) Overview of the role We are recruiting for a Roaming Engineer to join our large, supportive team of Outsourced Engineers. As one of our Outsourced team members you will support a wide range of customers needs onsite and from our head office in Whiteley. You will provide excellent and prompt technical customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role would suit an experienced 2nd/ 3rd Line Engineer who wants to progress onto their next steps, or a Field Engineer who wants a company where you aren t just a number but a valued member of our team. Benefits of working for Tailor Made Technologies: - A competitive salary and company car
- Training opportunities set out with a clear training structure
- Progressive working environment with access to voice your opinions to decision makers
- 25 days holiday plus bank holidays
- Your birthday off
- Flexi health plan cover and access to a range of Health Benefits
- IT purchasing scheme
- Company pension
- An active Social Committee who plan monthly competitions and events
- A brilliant breakout room with free breakfast and a pool table
Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our Roaming Engineer: - Responsible for provision of second line technical support to the customer.
- Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements.
- Identify areas of improvement and make recommendations to appropriate parties.
- Use of Tailor Made software to manage, monitor and respond proactively to customer incidents.
- Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business.
- Achieving agreed and contracted SLAs.
- In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures.
- Working with 3rd parties to provide incident support through to resolution with customer specific applications.
- Support the Technical Resource Operations Manager, Account Manager, Service Desk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals.
- Undertake equipment builds and installations as and when required.
- Ensure all activities are aligned with ITIL procedures.
- Any other ad hoc duties as and when required.
Your previous experience: - Experience with a service desk ticketing system
- If you have experience in any of the below, we d like to hear from you (not all required):
- Windows Desktops configuration and support experience
- Windows Server configuration and support experience
- Office 365 support experience
- Microsoft Exchange configuration and support experience
- Active Directory configuration and administration
- VMware support experience
- Citrix support experience
- Strong networking skills
- ITIL knowledge
Essential Skills: - Excellent communication skills
- Organisational skills
- Results driven with a proven track record of achieving
- Team player
- Self-motivated and proactive
- Ability to be resilient and to work under pressure
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