IT Support Administrator

Orchard Professional Solutions are working with a local manufacturer, who are looking for a Group IT Support Administrator to join their team on a permanent basis

For this role, we are looking for a self-motivated individual with a passion for technology who can deliver expectational customer service to both colleagues and clients

Key Duties / Responsibilities

• Ensure the Service Desk is up to date
• Driving continuous improvement for processes within the service desk
• Lead weekly Service Desk review meetings to confirm state of all tickets
• Provide support of hardware, software and network issues
• Assist users with IT-related problems
• Answer queries and provide training where necessary
• Update service desk software to reflect work carried out to keep queries up to date
• Maintain accurate records of IT assets and users
• Provide accurate user work instructions and IT technical documentation for incidents, problems and projects completed
• Perform and monitor updates, backups and preventive maintenance on all IT systems
• Contribute to the implementation and monitoring of security measures to safeguard organisational data
• Participate in IT projects, including system upgrades, migrations and installations
• Work with third-party vendors to ensure a timely resolution of issues

Skills and Competencies

• Experience woking within a IT Service Desk environment
• Able to demonstrate ability to manage objects within M365 tenant administration (Entra ID, Exchange Online and MS265 Admin Centre) along with on-premises active directory management
• Show knowledge of networking protocols and hardware
• Experience with virtualisation technologies (e.g. Hyper-V)
• Familiarity with Cloud services (e.g. AWS , Azure)
• String analytical and problem-solving skills
• Excellent communication and interpersonal skills

Required Training / Qualifications

• At least 2 years experience in IT support or similar role
• Proven proficiency in Windows Desktop and Server operating systems

Desirable Training / Qualifications

• Qualification / Degree in Information Technology, or a related field
• CompTIA: A+, Network+ and Security+ Certification
• Microsoft CertifiedL Windows Fundamentals (MTA)

The specifics:

• Monday - Friday
• Office based in Melksham
• 37.5 hours per week
• Salary from 28,000 - 32,000 per annum D.O.E

Orchard Professional Solutions Ltd are an equal opportunity employer. All applications will be considered for employment without attention to race, colour, religion, sex, sexual orientations, gender identity, national origin, veteran or disability status.