ITSM consultant

JSM & Integration Specialist 12-Month Contract Inside IR35 UK-Based

We're looking for a hands-on Jira Service Management and Integration Specialist to join a well-funded, mission-driven organisation scaling up its operational tech stack.

You'll take the lead on JSM architecture and integrations, connecting Jira Cloud with CRM and backend systems via APIs and webhooks, and designing workflows that actually work for the operational teams using them day to day.

What we're after:

• Deep Jira Cloud / JSM configuration experience (workflows, request types, permissions, automation)
• Proven track record integrating JSM with CRMs or custom backend systems, including retries, error handling and sync patterns
• Experience supporting customer-facing service teams (portals, email ingestion, notifications)
• Comfortable translating messy real-world processes into clean platform design
• Strong communicator, equally at home with developers and non-technical operational teams

Nice to have:

• HubSpot or comparable CRM exposure
• JSM Assets experience
• Atlassian certifications
• Background in healthcare, research or another highly governed sector