ICT Service Desk Analyst - Ballymoney

ICT Service Desk Analyst - Ballymoney

Do you have ICT technical experience and are looking for a role within the Public Sector? Apply today to find out more.

In this role you will work as part of the team providing first line support and technical services in relation to the timely logging and resolution of ICT Incidents and Service Requests within the facilities of Northern Health & Social Care Trust.

About the role:

• £14.06 per hour
• Causeway House Route Complex Ballymoney
• Full-time, 37.5 hrs per week Monday - Friday
• Temporary position
• Public sector
• Please note closing date for this vacancy is 12 noon on Friday 28th August 2026 - however you can register your interest for other upcoming vacancies by applying today

Duties include:

• Participate in the operation of the ICT Service Desk, this will include providing first line assistance in completing incidents and work requests and logging incidents and service requests to Operations Support, Data Centre and Network & Security teams.
• Ensuring that relevant protocols and procedures are adhered to any incidents and work requests assigned to other Service Groups and/or third parties are followed up and closed in a timely manner. The ICT Service Desk Technician will work to ensure that response time and resolution time objectives are met as defined in appropriate SLAs.
• Attend training sessions in the use of the service desk system and ensuring that all appropriate documentation is maintained and there is ongoing compliance with all HSC and Trust policies and procedures.
• Assist as required, in the installation of hardware and software.
• Keep abreast of new developments in ICT in order to ensure that possible benefits to the Trust are identified and considered.
• Liaise closely with all third party hardware, software and service providers, ensuring compliance with all relevant service level agreements and/or /contracts.

Criteria:

• HND or relevant professional qualification in an ICT discipline and have worked for at least 6 months in an ICT related technical role
• OR Have worked for at least 1 year in an ICT related technical role
• AND ITIL foundation certificate or in the absence of same, can demonstrate knowledge of the principles and be willing to secure certification within 6 months of appointment
• Knowledge of best practice for the delivery of ICT services e.g. ITIL, ISO 20000, of current ICT hardware and software, and of Windows 11 and Microsoft 365 applications.
• Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment.
• Appointment will be subject to a successful pre-employment health assessment.

Riada Resourcing is an equal opportunities employer.