Desktop Support Technician II

Role Overview

We are working with a leading IT services and solutions provider who are looking to hire a Desktop Support Technician to join their growing team.

You will play a key role in delivering end-user support and deployment services across a variety of environments including corporate offices, healthcare sites, warehouses, and data centres.

This is a hands-on position suited to someone who enjoys working directly with users, solving problems, and being involved in hardware deployments, upgrades, and technical troubleshooting.

Key Responsibilities

• Provide end-user technical support, diagnosing and resolving hardware and software issues
• Install, configure, and upgrade: Desktop / laptop systems, Operating systems (primarily Windows), Applications and user profiles
• Perform hardware deployments and refreshes, including:
  • Equipment setup and installation
  • Imaging and configuration
  • Data transfer and backup
  • Device decommissioning or redeployment
• Deliver remote and on-site technical support, including desk-side assistance
• Troubleshoot and maintain:
  • Workstations, peripherals, and printers
  • Network connectivity issues (basic level)
• Work with ticketing systems to manage and document support requests
• Support the creation and maintenance of technical documentation

Skills & Experience

Essential

• 3 5 years experience in desktop support within an enterprise environment
• Strong knowledge of:
  • Windows OS support (desktop/laptop)
  • Microsoft Office and business applications
• Experience with:
  • Hardware installations, upgrades, and troubleshooting
  • Ticket management systems
  • Active Directory (user management, permissions)
• Strong problem-solving skills and ability to work independently

Desirable

• Experience supporting large-scale deployments or migrations
• Exposure to: Server moves or hardware rollouts AND Data centre or warehouse environments
• MacOS support experience