Support Officer (Digital)

Bliss is the UK's leading national charity for babies born premature or sick, and we are looking for a Support Officer (Digital) to join our enthusiastic and passionate Information and Support team to help make a real difference to the lives of families and babies in neonatal care.

The Support Officer (Digital) plays a vital role in ensuring that every family of a baby born sick or premature can access impactful and personalised support, at their time of need.

By supporting the improvement and development of the Bliss digital support services, you will help to ensure that families with babies born premature or sick feel confident, supported, well informed, connected to the help they need, and to be partners in the care of their babies.

Terms

Title: Support Officer (Digital)
Location: Hybrid (3 days per fortnight in the London office, SE1)
Salary: £33,464
Terms: Full-time (35 hours per week). Permanent. Regular evening/weekend work (remote) at certain points during the year

Role Details

This is an excellent opportunity for a creative and productive individual who has experience of offering support across a variety of platforms to make a real difference as part of a small, dynamic and dedicated charity.

The ideal candidate will be able to demonstrate the following skills and experience:

Experience of supporting people with emotional and/or practical support needs across digital platforms and digital support services.
Strong people and communication skills, including the ability to support people in distress.
Strong experience and skills for digital support content creation
Skills for the moderation of online platforms
Skills for working in project teams to improve and develop new services based on user needs.
Understanding of service-user involvement and co-creation, and its importance in improving services.
Skills for working in partnership with external organisations and individuals to develop and deliver services
Understanding of equity, diversity and inclusion and health inequality.

For more details please view the job description and person specification below.

How to apply

Interested applicants are requested to submit the following documents

• Your CV (please ensure this does not include your age, gender or any other personal characteristics)

• Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than words long

This information is used when shortlisting candidates for interview.

We understand AI can be a helpful tool, but please use it with caution and ensure your application is personalised and accurate.

It is Bliss' policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.

Recruitment Timeline

• The deadline for applications is 5pm on 16th October

• First round interviews will be held on w/c 26th October, virtually.

• Second interviews in person at our London Bridge offices on 4th November 2026.