Certified Palo Alto Engineer - Prisma - Outside of IR35
Job Description
Deliver proactive and reactive dedicated technical support to top-tier partners and their downstream customers across Palo Alto Networks NGFW and Prisma (Prisma Access, Prisma SD-WAN, Prisma Cloud) solutions
Offer configuration reviews, troubleshooting, and best-practice guidance to partners to help resolve customer issues, including Prisma deployments
Own support cases from start to finish, making sure issues are logged, tracked, resolved, and followed up on promptly
Perform fault isolation and root cause analysis on technical issues across Firewall and Prisma environments
Collect and securely store partner-specific documentation to speed up troubleshooting
Review technical documentation such as training materials, technical marketing collateral, manuals, and troubleshooting guides
Occasional travel to customer sites may be required throughout Europe
Your Experience
4+ years working with Palo Alto Networks technology, including Prisma, in a client- or partner-facing technical role
Excellent written and verbal communication skills
Working knowledge of TCP/IP (required)
Strong hands-on experience with Palo Alto Networks products and technology
Hands-on experience with Prisma solutions such as Prisma Access, Prisma SD-WAN, or Prisma Cloud
Strong experience in routing and switching (OSPF, BGP, VLAN, STP)
Familiarity with authentication protocols (RADIUS, TACACS) is a plus
Proven ability to independently debug large, complex, and unique networks that combine multiple media types and protocols
BA/BS in computer science or a related field, or equivalent military experience (required)
Able to explain technical issues clearly to both technical and non-technical audiences, and describe their business impact
Able to give concise situation summaries to executives at the partner, Palo Alto Networks, or customer organization, and confident presenting to senior audiences
