| Description: |
Product and Test Support Technician Newport, Wales Full Time £45,000-£55,000 per annum Mobiltex is an IIoT and software company delivering remote monitoring and software solutions that help maintain pipeline health for industries delivering critical services. Their solutions target real-time corrosion prevention, gas pressure management and water network optimisation, primarily serving midstream and downstream energy operators and water utilities. Mobiltex is a high-growth company in an active phase of product and organisational scaling, with potential for Mergers and Acquisitions, as well as a growing international footprint. This is an environment that rewards people who can build structure where it doesn t yet exist and drive commercial output as the organisation scales. The Role Mobiltex is looking for a Product and Test Support Technician to create, maintain and control the documentation that supports the manufacturing of its hardware products, while providing hands-on support to hardware, firmware and mechanical engineers during testing, validation and prototype bring-up. Working closely with engineering, manufacturing and quality teams, you will translate engineering designs into clear, production-ready instructions, execute test and validation activities under engineering direction, and keep documentation current as products move from New Product Introduction (NPI) through to sustaining production. Key Responsibilities - Support engineers in executing test plans, validation and prototype bring-up activities
- Support testing, debugging and troubleshooting of hardware and firmware issues alongside engineers during development
- Support investigations into Customer Reported Bugs (CRBs) and Corrective Action Requests (CARs)
- Execute validation, functional, environmental and reliability tests under engineering direction and flag anomalies for engineering review
- Record, organise and report test data and results in a clear, traceable format
- Support the timely delivery of projects in alignment with agreed engineering plans and priorities
- Contribute to team effectiveness, knowledge sharing and continuous improvement efforts
- Support delivery of engineering and product development objectives aligned with Mobiltex strategic priorities
- Work with manufacturing, quality and engineering teams to validate documentation accuracy on the production floor
- Create and maintain production work instructions, Bills of Materials (BOMs), assembly procedures and test/inspection procedures
- Maintain document version control and revision history in line with company procedures
- Prepare and process documentation for Engineering Change Orders (ECs) and NPI product releases
- Assist with training production staff on new or revised procedures
- Maintain production test fixtures and processes
- Support troubleshooting and resolve manufacturing issues
Requirements Essential - Strong technical writing and documentation skills
- Comfortable using basic lab/test equipment, including multimeters, oscilloscopes and bench power supplies
- Proficiency with Microsoft Office and Confluence for documentation
- Ability to read schematics, PCB layouts and mechanical drawings
- Familiarity with electronics assembly and PCB assembly (PCBA) processes
- Experience with document control systems
- Basic understanding of manufacturing quality processes
- Ability to follow test plans and validation procedures written by engineering and accurately record results
- Attention to detail and accuracy
- Clear written and verbal communication skills
- Good organisational and time management skills
- Ability to work cross-functionally with engineering, manufacturing and quality teams
- Self-motivated with the ability to work independently
Desirable - Familiarity with Altium
- Basic understanding of embedded C/C++ systems and firmware concepts
- Understanding of IPC standards and ISO 9001
What s In It For You - Private medical care after probation
- Enhanced company sick pay
- Flexible annual leave, including the option to carry forward up to 5 days
- Up to 5 additional personal leave days after probation
- Eye test and glasses contribution
- Annual wellness allowance after probation
- Company pension scheme, including enhanced contributions
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