IT Business Relationship Manager

Our client is a large local government organisation and looking for an experienced IT Business Relationship Manager to join their team. This is initially a 3 month contract which may be extended for the right applicant

You will

• Develop and maintain strong relationships with directorates, services and senior stakeholders across the Council.

• Act as the primary point of contact between assigned business areas and DDaT. • Understand business priorities, challenges and opportunities and translate these into digital, data and technology requirements.

• Support the development and delivery of directorate digital roadmaps aligned to corporate objectives.

• Ensure DDaT services contribute to service transformation, efficiency, customer experience and organisational outcomes. Demand Management and Prioritisation

• Capture, assess and manage business demand for digital, data and technology services.

• Support the development of business cases for technology-enabled change initiatives

• Work with stakeholders to prioritise requirements against strategic objectives, resources and budget constraints.

• Ensure requests for new systems, enhancements and digital services follow agreed governance processes. Transformation and Continuous Improvement • Identify opportunities to improve business processes through technology, automation, data analytics and digital service design.

• Support services in adopting modern digital ways of working.

• Champion innovation and emerging technologies, including artificial intelligence, where appropriate.

• Facilitate workshops and stakeholder engagement activities to identify improvement opportunities. Project and Change Support

• Collaborate with Project Managers, Solution Architects, Technical Leads and suppliers to ensure solutions meet business needs.

• Support the successful delivery of DDaT projects and programmes.

• Assist with change management activities, stakeholder engagement and user adoption.

• Ensure benefits are defined, tracked and realised following implementation. Service Management

• Monitor service performance and customer satisfaction within assigned business areas. • Escalate service issues and risks where necessary.

• Work with operational teams to improve service quality and user experience.

• Contribute to service reviews and continual service improvement initiatives

PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35

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