2nd Line Support

A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Support to its Client Services team.

This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution.

You ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably.

A valid UK driving licence is required, as occasional UK travel is involved company car will be provided if you re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle.

As a 2nd Line Support, your key responsibilities will include:

• Occasional travel to customer sites across the UK
• Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA
• Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL
• Replicate and document bugs clearly for development teams
• Act as a trusted contact via phone, email, and service desk
• Contribute to the knowledge base to support continuous team improvement

Requirements for the 2nd Line Support:

• A valid UK driving license
• Experience working with Linux CLI (troubleshooting and administration)
• Strong communication skills - able to engage both technical and non-technical stakeholders
• A customer-first approach with a genuine desire to deliver positive outcomes
• Highly organised with excellent time management
• A proactive, self-motivated approach with the ability to work independently

Benefits for the 2nd Line Support:

• 25 days holiday + extra day off on your birthday
• Company pension
• Training and development opportunities
• Volunteering days
• Company car (if eligible for insurance)
• Hybrid working (after successful 3-months probation)

This is a full-time, permanent role based in Shoreham-by-Sea. The position is office-based initially, moving to hybrid after 3 months. Working hours are Monday Friday on an 8-hour rotating shift pattern between 9am 10pm.

Salary is £25,000. You must have a valid UK driving licence and access to your own vehicle if you are not eligible for the company insurance.

Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.