It Service Desk Analyst L1 (Information Technology) Temporary Skills & Experience Essential Approximately 1-2 years' experience working within an IT Service Desk, Technical Support, Customer Support or similar environment. Knowledge of Microsoft 365, Active Directory, SharePoint and Microsoft Exchange. A customer-focused approach, with excellent communication and relationship-building skills. Strong problem-solving skills and a logical approach to troubleshooting and fault diagnosis. Ability to prioritise workload and work effectively in a fast-paced environment. Experience using enterprise ITSM platforms.
Desirable Active Directory administration experience. Knowledge of Intune, Endpoint Management or Azure Active Directory. ITIL Foundation certification or awareness. Experience supporting enterprise-scale public sector or corporate IT environments. CompTIA A+, Network+ or other entry-level technical certifications
