Recruiting now
| Posted: | 09/10/26 | |
| Recruiter: | Gardiner & Theobald LLP | |
| Reference: | 3192731974 | |
| Type: | Permanent | |
| Disciplines: | Analyst | |
| Salary: | Competitive | |
| Location: | London | |
| Description: | Why G&T Gardiner and Theobald is an independent construction and property consultancy committed to providing world class service to our clients. Our dedicated team of over 1,300 people delivers Cost Management, Project Management and Specialist Consultancy services from a network of UK and US offices bound by a common purpose to build a better tomorrow. We define our success by the value we create for our clients, the fulfilling careers we build for our people and our contribution to the communities we work in. Our own long-term business performance aligns profit with purpose, taking social and environmental responsibility for our actions and the legacy we leave behind. People are central to our mission. Rewarding individuals based on their unique abilities, talent and hard work, we believe in the quality of experiences and investing in a collaborative culture where all can thrive. About the Role We are recruiting an experienced Service Desk Analyst to join our IT Service Desk team, supporting approximately 1,400 users across the UK. This is a hands-on first and second-line support role covering Windows devices, Microsoft 365, identity, mobile devices and end-user infrastructure. Alongside handling day-to-day Service Desk requests, you will take ownership of more complex technical issues, provide escalation support to other Analysts and work closely with specialist IT teams where further investigation is required. Key Responsibilities:
Working Arrangements This role is based in our London office, with one day per week working from home after the probation period. The Service Desk operates 7:00am 7:00pm, with early (7:00am 3:30pm) and late (10:30am 7:00pm) shifts covered on a rotational basis, currently approximately one week in every five. Standard working hours are 9:00am 5:30pm. The team also provides remote evening and weekend support from home, handling tickets during the following hours:
This is also covered on a rotational basis, currently approximately one week in every five. About You You should have previous experience working in an IT Service Desk, desktop support or similar technical support role. You should be comfortable taking ownership of technical problems, investigating them methodically and knowing when an issue needs to be escalated. We re looking for:
Experience with the following would be advantageous:
About Us Forward thinking and future focused, we champion social mobility, ethical governance, equality and diversity, creating an inclusive environment where everyone s unique talents and experiences are valued. Our ESG goals are at the forefront of our business plan, and we are proud to have created social value worth over £19m+ since 2021. Our initiatives include the G&T ESG Committee, dedicated to increasing opportunities and removing barriers for social mobility and equality within the firm, as well as our Next Gen programme which focuses on nurturing the next generation in the industry. Our commitment to realising a more sustainable future is witnessed not only through helping our clients meet their own next zero carbon aspirations but also by reaching our own, with an aim for our firm to be net zero by 2030. Click apply and you will be taken to our application page to complete your application. | |