L2 / L3 Support Engineer - Azure & Hyper-V

IT Support Engineer (2nd / 3rd Line) - Azure & Hyper-V

The company
Our client is an established Managed Service Provider supporting a varied portfolio of business customers. They're growing their technical team and are looking for a 2nd / 3rd Line Engineer with strong Azure and Hyper-V experience.

The role
You'll provide 2nd / 3rd line support to multiple client environments, remotely and on-site. You'll own incidents through to resolution and handle escalations from 1st line. You'll also contribute to infrastructure and cloud migration projects.

Key responsibilities

• Deliver 2nd / 3rd line support across on-premise, Azure and hybrid environments
• Administer and troubleshoot Hyper-V hosts and virtual machines
• Support Azure infrastructure, including VMs, storage and Entra ID
• Manage Windows Server, Active Directory, DNS and DHCP
• Support Microsoft 365, including Exchange Online and SharePoint
• Work tickets through an ITSM/PSA platform to SLA
• Assist with backup, disaster recovery and migration projects

What you'll need

• Proven 2nd line experience, ideally within an MSP
• Strong hands-on Hyper-V experience
• Practical experience supporting Microsoft Azure
• Solid Windows Server and Active Directory knowledge
• Experience with Microsoft 365 administration
• Confident communicating with customers and prioritising a varied workload
• Availability to join an out-of-hours support rota

Nice to have

• AZ-104 (Azure Administrator)
• Experience with ConnectWise or a similar PSA/RMM tool
• Exposure to firewalls, VPNs and general networking

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